Frequently Asked Questions
GENERAL
Are +maskology +serumology cruelty free?
We are against animal testing & our business is officially accredited by PETA.
Can I recycle +maskology +serumology products?
We’re always working hard to make our products as planet friendly as possible.
Sheet masks
Our sheet masks are created with either bamboo fibres or spun lace, derived from cotton. Both of these materials are biodegradable and will decompose in under 3 months. The sachets in which you receive your mask can be returned to us for recycling. We send these into a recycling plant where they get repurposed into plastic raw pellets.
Serums
All of our serums are packaged in FSC Approved card printed with vegetable ink and a reusable or recyclable glass bottle. Separate the pump from the glass bottle and remove the spring from inside. The pump and the glass bottle can then both be recycled at home.
Where are +maskology +serumology products manufactured?
Our masks are manufactured in South Korea, while our serums are made right here in the UK!
What are +maskology +serumology doing to help our planet?
Ethically sourced: All our ingredients are sustainably sourced from ethical suppliers.
Cruelty Free: +maskology +serumology is proud to be a cruelty-free company recognised by PETA.
Zero Air Freight: We are working towards a zero air freight policy. In 2019 this reduced our Carbon footprint by 11 Tones, which is equivalent to 698 days of home electricity usage.
Recyclable Packaging: We have switched to paper tape and paper infill for all of our postage and packaging.
Electric Car Fleet: Our car fleet is 100% electric.
100% Green Energy: We have moved to an energy provider who source 100% green energy from solar, wind and hydro power.
Can I stock +maskology +serumology in my store?
Our products are available in many leading wholesalers. You can find your nearest stockist here.
If you're an independent retailer or business looking to sell our multi-award winning product range, look no further!
Access trade pricing by visiting our wholesale profile on Faire. Plus, if you're new to the platform, you'll receive up to £100 in credit for your first order and free shipping for a year.
Shop now.
OUR PRODUCTS
Are +maskology +serumology products vegetarian?
Yes, all +maskology and +serumology products are vegetarian.
Are +maskology +serumology products vegan?
All of our products are vegan as certified by the Vegan Society.
Do sheet masks expire?
All of our sheet masks are foil sealed and air tight with beyond 36 months expiration and therefore there are no legal requirements to have an expiration date on our products due to this directive.
Are the formulas free from parabens, mineral oils, sulphates and silicones?
All our products are free from parabens, mineral oils, sulphates and silicon.
Who can use a sheet mask or serum?
Our masks can be used by women and men of all ages.
Sheet masks are suitable for all skin types, especially those needing to add more moisture to the skin as they encourage the ingredients to penetrate the skin more than clay or cream based face masks.
Are these products safe to use during pregnancy or breast feeding?
Yes you can use most of our masks when pregnant or breastfeeding. However, we do not recommend using our Foot Peel or the Retinol range.
TREATMENT TIPS
Can +maskology masks be used under a micro current as part of a non surgical face list treatment?
Yes. The micro current helps activate the ingredients and deliver them deeper into the Epidermis for increased results and performance of the product.
Can +maskology masks be used after dermablading?
Yes, we would recommend using our Hyaluronic Acid mask which is enriched with Chamomile. The Chamomile will help to soothe and calm the skin after the dermablading treatment.
How can I use the Foot Peel most effectively?
Before use, gently use a foot file or pumice on areas of excessively thick callused skin
During use, once booties are applied massage the outside of the bootie to ensure good coverage of product in areas where needed the most
After use, rinse feet thoroughly with tepid/warm water to ensure no residue left behind
Dry feet & clip toenails at this point as they will be more pliable and easier to cut, ensure you cut the free edge straight across to avoid ingrown toenails
Once skin begins to shed you can use a shower puff or brush to help sloth away the dead skin, however, do not use anything overly abrasive as this may make your feet sensitive if too many layers are removed at one.
Avoid picking or pulling away the dead skin as if it is still attached it could tear away live skin and make your feet tender.