PHOTON LED light therapy face mask

UK Delivery

Standard Whistle Delivery

£4.95

Expected to arrive approximately up to 2- 4 working days following dispatch.

UPS Next Day Delivery 

£7.95. Orders must be placed before 12pm to receive it next day. Orders placed after 12pm will be delivered the following day. 

Order Dispatch Times

Monday - Friday
For orders received before 12noon Monday – Friday, goods are dispatched the same day and delivered based on the delivery option chosen and as illustrated above.

If there will be a delay to your dispatch, this will be communicated to you and you will be provided with an updated timeline.

Saturday, Sunday and public holidays
We currently do not dispatch orders on a Saturday, Sunday, bank and public holidays. Any orders placed on these days will be dispatched on the next working day and delivered based on the delivery option chosen and as illustrated above.

All delivery times are estimated and Hive of Beauty cannot be held responsible for any late deliveries aside of the estimated services we offer.

Damages, shortages, missing items or order queries

Claims arising from damages or shortages must be reported to us within 24 hours of receipt of goods and followed in writing to sales@hiveofbeauty.co.uk and by telephoning 0845 450 4802 after this time period we will not be able to process a claim.

If you receive your package damaged then please refuse the products upon original delivery attempt and ask the delivery person to return the item to sender. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record.

Returns Policy

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date of purchase, unopened (with any seals and shrink-wrap intact) and we will issue a refund for the purchase price paid for the item excluding shipping costs.

Due to the nature of cosmetics products and in the interest of hygiene we cannot accept the return of opened or used items. We are unable to exchange items that are not damaged, defective, incorrect or found to be opened or used in anyway.

To ensure we process your return and refund as quickly as possible, please follow the procedure below.

Via Telephone on 0845 450 4802 or emailing sales@hiveofbeauty.co.uk

Please call or email us stating the reason you would like to return the item.

Confirm to us that the item is unused and unopened with all packaging intact.

Provide your order number from your delivery note
We will provide a returns reference
Re-package the product using strong packaging and ensuring it is sealed
Return your item to us using a trackable service
Upon receipt and once inspected by Hive of Beauty and if in a re-saleable condition we will issue a refund for the amount owed for the item less any delivery charges.

We do strongly recommend that all returns are packed well and sent via a recorded/tracked delivery service to ensure safe delivery. Hive of Beauty cannot be held liable for lost returns.

Please allow up to 7 working days for action of your return.

Please return your item to:

Hive of Beauty Ltd
Suite 1, 7th Floor
50 Broadway
London
SW1H 0DB

Hive of Beauty will only reimburse the cost of the product purchase price paid and not any postage or shipping fees originally paid

Fully charge the handheld controller before first use.
Using the velcro bands, attach the straps to the side of the mask and insert the eye shields.
Plug the cable into the port of the handheld controller.
Cleanse your skin and dry with a towel.
Hold the mask close to your face to position for best fit. Using the straps, fasten the velcro at the back of your head. You can adjust the bands to ensure a snug fit.
You want to ensure that the eye shields are secure to your face to prevent light leak.
Press and hold the power button for 2 seconds to turn on the mask.
Press the power button to select a different mode and use the time selection button to choose your treatment time. You can select 10, 20 or 30 minutes.
When the time has elapsed, the device will switch itself off. If you want to turn off the device during the process , hold the power button for 2 seconds.
Finish your skincare routine with a sheet mask, serum, moisturiser or oil.
Repeat 3-5 times per week for the best results.


Charging

Connect the controller to an adapter plug using the USB charging cable.
Plug into the power supply. The screen will light up and the battery symbol will scroll while charging.
Charging time is 2.5 hours.
A solid battery symbol represents a full charge. Do not overcharge - disconnect from the power supply when this shows.

If fully charged the controller time is around 1 hour for blue light or red light. If using the Infrared light or purple light mode, the battery lift time is around 30-40 minutes.

Advisories

Use a dry cloth or alcohol free wet wipes to clean. Do not rinse under water as the mask is not waterproof. DO NOT use any other cleansing products other than those stated. Use of other cleansing products may damage the +maskology PHOTON LED MASK
Store the device in a cool, dry space out of direct sunlight or high temperatures.
Keep out of reach of children.
Never attempt to open or repair the device yourself.
The straps contain a mixture of polyester, nylon and lycra. If you are allergic to any of these materials, you may not be able to use the straps.
The mask cannot be used while it is in the charging mode.
Store the +maskology PHOTON LED MASK flat and at room temperature in dry conditions, away from direct sunlight.


Advice/Warnings
DO NOT use it without first removing creams, serums, lotions, and make-up BEFORE treatment. Some ingredients in these products may cause light sensitisation or may reduce the effect of the treatment. If you use The +maskology PHOTON LED MASK without first removing these products, you may cause a skin reaction, damage your device, or you may reduce the effect of the LED treatment.
DO NOT attempt to modify The +maskology PHOTON LED MASK in any way. Modifying The +maskology PHOTON LED MASK will void your warranty. Modifying The +maskology PHOTON LED MASK could cause an electric shock when the device is used again. The device contains no serviceable parts.
TURN OFF and REMOVE The +maskology PHOTON LED MASK immediately if it feels hot or if your skin feels uncomfortably warm. The The +maskology PHOTON LED MASK does not produce any heat.
DO NOT use the +maskology PHOTON LED MASK
If you are particularly sensitive to light.
If you are pregnant, planning on becoming pregnant or breastfeeding. The risk to the foetus, neonate or pregnant women is unknown
If you suffer from epilepsy
If you are currently using medication that can cause skin sensitivity to light
When sleeping, walking or driving.
If you suffer from light induced headaches.
To treat any other conditions apart from those listed in the indications for use.
If you suffer from lupus erythematosus, photosensitive eczema or albinism. If you use it to treat lupus erythematosus, photosensitive eczema or albinism you may cause a severe skin reaction.
If you suffer from any photosensitive disorder (sensitisation to light). If you use the mask and you suffer from a photosensitive disorder you may cause a severe skin reaction.
If you are taking any medication that can cause photosensitivity. If you use the mask and you are taking any medication that can cause photosensitivity you may cause a severe skin reaction.
If you suffer from any genetic conditions of the eye. Photosensitivity is a common side effect of various medications. These can include certain antibiotics, chemotherapy drugs, and diuretics. If you are unsure about any medication you may be taking, consult your healthcare provider.
In any way that is not exactly as specified in these instructions for use, other than exactly as specified in these instructions for use has not been tested and the risk is unknown.
If you think it may have come into contact with water. Keep away from HOT surfaces.
Near water or anywhere water can be spilt onto the equipment.
If the device, battery, or charging plug are damaged in any way.

DO NOT use

If you are taking any medication that can cause photosensitivity.
If you are taking any medication that can cause photosensitivity you may cause a severe skin reaction. Photosensitivity is a common side effect of various medications. These can include certain antibiotics, chemotherapy drugs, and diuretics.
If you suffer from any diseases that involve the retina of the eye, (such as diabetes)
If you suffer from light induced headaches and or Migraines
If you use Isotretinoin (Anti-Acne), also known as Accutane in the last 5 days there is a small chance of a light reaction.
If you are taking any medication that is listed or that fall under the these categories, Anti-Arthritic, Immunosuppressant, Quinidine, Anti-Cancer, Anticonvulsants, Antifungals, Anti-histamines, Anti-hypertensives, Anti-malarial, Anti-psychotics, Anti-retroviral, Anti-viral, Cardiovascular, Lipid regulators, Non-steroidal anti-inflammatory Analgesics, Sedatives,Acne Skin agents such as Isotretinoin/ Tretinoin topical or Tazarotene Hair Skin agents such as Minoxidil (Rogaine)
If you are unsure about any medication you may be taking, consult your healthcare provider.

Other substances not listed above can also cause photosensitivity. Common examples of these substances are St John's Wort, Coal tar, deodorants, antibacterial soaps, artificial sweeteners, naphthalene (moth balls), petroleum products, brightening agents found in laundry detergent, and cadmium sulphide (a chemical injected into the skin during tattooing. We would advise that if you are on any sort of medication or had any recent surgery you contact your Doctor before commencing any sort of light therapy